Privacy Policy

Effective Date: 24 April 2025
Last Updated: 24 April 2025

1. Introduction

Welcome to Civilcare (Pty) Ltd. We value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website or make use of our services.

By accessing our website or providing us with your personal information, you agree to the terms outlined in this policy.

2. Who We Are

Civilcare is a South African-based civil engineering and road maintenance company.
Company Registration Number: [Insert Reg Number]
Email: [Insert contact email]
Website: https://www.civilcare.co.za
Designated Information Officer: [Insert Full Name]
Email: [Insert Information Officer Email]

3. What Information We Collect

We may collect the following types of personal information:

  • Full name and contact details (e.g. phone number, email, address)

  • Company or organization name (where applicable)

  • Job title or role

  • Information provided via our website contact forms or service enquiries

  • Any other personal data voluntarily submitted to us

We may also automatically collect non-identifiable information such as:

  • IP address

  • Browser type

  • Cookies and usage data

4. How We Use Your Information

Your personal data may be used for the following purposes:

  • To respond to enquiries and provide services

  • To process quotations, contracts, and project communications

  • To improve website functionality and user experience

  • To send you important business updates (only with your consent)

  • To comply with legal and regulatory obligations

5. Sharing Your Information

Civilcare will not sell or share your personal information with third parties, except where:

  • It is required to provide services (e.g. subcontractors or IT providers)

  • It is required by law or regulation

  • You have provided express consent

All third parties are contractually bound to comply with POPIA and handle your information securely.

6. Data Storage and Security

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, or misuse. All data is stored on secure servers, and access is restricted to authorized personnel only.

7. Cookies and Website Tracking

Our website may use cookies or similar technologies to collect usage data and enhance your browsing experience. You can manage your cookie preferences through your browser settings.

8. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you

  • Correct or update your personal information

  • Object to or limit the processing of your information

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Regulator

Contact the Information Regulator:
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

9. Updates to This Policy

We may revise this policy from time to time. Any updates will be posted on this page with a revised “Effective Date.” Continued use of our website or services after such changes indicates your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or would like to exercise your rights, please contact our Information Officer:

Email: nico@civilcare.co.za
Phone: +27 67 903 2150